They say CEOs should phone their own companies occasionally to see how responsive they are to customers. In the book about Amazon called The Everything Store by Brad Stone the story is told that, at a meeting of 30 top Amazon execs, Jeff Bezos asked the then vp for customer service, Bill Price, how long ...
This story continues at The CEO Who Called His Company
Or just read more coverage at Electronics Weekly
from Electronics Weekly https://www.electronicsweekly.com/blogs/mannerisms/consumer/ceo-called-company-2018-04/
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